I've normally been a faithful buyer to AA and do not believe any of one's consumers needs to be taken care of in this method!
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we normally fly united. normally. a short while ago, nonetheless, we experienced the chance to buy a Substantially lower fare on-line by means of american airlines. now i see why it absolutely was reduced — consumer service was atrocious, the website didn’t operate adequately, and i lost out on an excellent offer.
I desired to vent my stress While using the baggage condition with the airline. Anything else was superior, however the way my baggage was handled would make me think 2 times right before scheduling with AA once more. I had been billed $25 Each and every way for one particular bag, not being explained to my bag may very well be carried on for no demand. To add insult towards the $fifty charged, my bag was ruined on the surface upon being returned to me.
Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de 45 minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo New York,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no period su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar lodge,comida por culpa del retraso,yo llame esa noche en el resort y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
I am sorry to declare that our practical experience with the AA counter in Newark was under stellar – Of The 2 shopper service reps within the counter assisting travellers examining in, just one devoted her time for you to ONLY Top quality travellers, and one other girl seemed to do as very little as is possible – too active stressing about what Every person else was doing – all besides what she may very well be executing! As the road grew lengthier, the much less interested she became, and her Perspective was horrific – It took us fewer time to get into the Airport than it did standing in line to check in! (over an hour or so with only four persons in front of us). By the point we stepped up towards the counter – a completely new agent received on board – we had to “relaxed ourselves down†– it is possible to envision how the other forty or so people began to really feel behind us! As you continually strive to inform us, you “treatment†i was reading this concerning the passenger, which unique could use a little bit of Mind-set adjustment – or come across her Yet another position!
From time to time you find a person who certainly do The work These are compensated to carry out. I not simply identified a person , I found various at American Airlines .Even though traveling 01/25/sixteen from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo keep it up within the gate, I wasn't permitted off the plane to retrieve it since the door was closed as well as the jetway taken out.
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I'm creating to precise my disappointment with my recent trip. I produced arrangements via American Airlines so that I could use my points and I had been happy with that. I got a fantastic price. Resulting from an unforeseen and unfortunate protection breach at Albany Airport my flight to Norfolk was delayed two hrs. We rebooked to Newport News in lieu of Norfolk to obtain there at a good hour. Our baggage nevertheless went to Norfolk. We rented a car and picked our luggage.To the return flight and checked our luggage and afterwards got an electronic mail from YOU telling us of the hold off and dependant on the information YOU offered we rebooked to a later on flight.
I gained a promo in the mail from American Airways in reference to speedy monitoring to elite standing. Once i tried to log onto the Web-site during the promo I couldn't find it (aa.
There was no gate ready for us and we waited a hour prior to a person was ready. That was not what we expected.
I flew on American Airways for the first time and final. our baggage was weakened with black grease on it big hunks out of your handles and wheels. your aircraft was dirty and very unpleasant. the flight crew was not helpful in the slightest degree. My granddaughter was with me and is about 6ft tall no space for her legs and individual laid again in her seat and she or he could not go whatsoever in her seat.
Current flight from Austin to Ft Myers on which I had asked for wheelchair support did not supply any jetway help and Totally practically nothing in Ft Myers from airplane to baggage declare and NOONE to question.